Question 1

What is Banff Digital?

Accepted Answer

Banff Digital is a senior-led Canadian digital agency headquartered in Calgary, Alberta, serving clients coast to coast. Senior partners lead every engagement alongside a hand-picked bench of rising junior talent. We specialise in web design, web development, mobile apps, SEO, social media marketing and custom AI solutions for ambitious brands, professional practices and enterprises across Canada.

Question 2

Where is Banff Digital located and which cities do you serve?

Accepted Answer

Our head office is at 921 Na'a Dr SW, Calgary, AB T3H 6C1. We work remote-first with senior teams on the ground in Alberta, Ontario, British Columbia and Québec, and actively serve clients in Toronto, Vancouver, Calgary, Edmonton, Montréal, Ottawa, Mississauga, Winnipeg, Québec City, Halifax, Victoria and Banff.

Question 3

What services does Banff Digital offer?

Accepted Answer

We offer six core services: (1) Web Design, (2) Web Development, (3) Mobile App Development, (4) Search Engine Optimisation (SEO), (5) Social Media Marketing, and (6) AI Solutions including custom agents, chatbots and workflow automation. Most clients engage us across two or more of these services under one senior partner.

Question 4

How much does it cost to work with Banff Digital?

Accepted Answer

Engagements start at $12,000 CAD for a small business website and scale to $80,000+ CAD for enterprise builds. SEO retainers begin at $2,500 CAD per month, social media programs at $3,500 CAD per month, and AI solutions are scoped per project. Every engagement uses fixed-fee pricing with a written scope, no hourly billing.

Question 5

How long does a typical project take?

Accepted Answer

A Starter website launches in 6 weeks, a Professional site in 10 to 12 weeks, and Enterprise builds in 14 to 20 weeks. SEO produces measurable ranking movement within 90 days and compounding results by month 6. Discovery begins within 5 business days of contract signature.

Question 6

Do you work with small businesses or only large enterprises?

Accepted Answer

Both. We partner with fast-growing Canadian small and mid-sized businesses as well as Fortune-class enterprises. Our senior-led delivery model means the same partner-level talent leads every engagement, whether it is a 5-person practice or a national brand.

Question 7

Do you build websites in French and support bilingual (EN/FR) audiences?

Accepted Answer

Yes. We deliver fully bilingual English and French websites with proper hreflang tags, localised UX, and Québec Bill 96 compliance. Bilingual workflows are native to our stack, not a translation plugin bolted on after launch.

Question 8

Are your websites accessible (WCAG 2.2 AA and AODA compliant)?

Accepted Answer

Yes. Every website we build meets WCAG 2.2 AA standards and is aligned with the Accessibility for Ontarians with Disabilities Act (AODA). Accessibility includes colour contrast, keyboard navigation, screen reader compatibility and semantic HTML on every route.

Question 9

How does Banff Digital handle privacy and Canadian data protection?

Accepted Answer

We build to Canadian privacy standards including PIPEDA, CASL for email and SMS, and Québec Law 25. Client data is stored in Canadian regions where available, we sign NDAs on request, and we follow SOC-aligned security practices for authentication, logging and access control.

Question 10

Who owns the website, code and content when the project ends?

Accepted Answer

You do. All source code, design files, content and domain assets transfer to you at launch with full documentation. We do not lock clients into proprietary platforms and there are no licensing fees on the code we ship.

Question 11

Do you offer ongoing support and maintenance after launch?

Accepted Answer

Yes. Every engagement includes 60 days of complimentary post-launch care. After that we offer optional monthly care plans that cover hosting monitoring, security patching, backups, content updates and quarterly conversion rate optimisation reviews with a dedicated senior partner.

Question 12

How is Banff Digital different from other Canadian digital agencies?

Accepted Answer

Four differences: senior-led teams (partners lead every engagement with a mentored junior bench, no offshore hand-offs), fixed transparent pricing (no hourly surprises), written performance guarantees on Core Web Vitals and accessibility, and deep Canadian market fluency covering bilingual audiences, provincial regulations and buyer behaviour from Halifax to Victoria.

Question 13

Can you help with SEO and Google rankings across Canada?

Accepted Answer

Yes. Our SEO service combines technical SEO, on-page content, digital PR, and local SEO for Google Canada. Clients typically see an 8.5x average increase in organic traffic within 12 months and rank on page one for their primary commercial keywords in their target metros.

Question 14

Do you build custom AI agents, chatbots and automations?

Accepted Answer

Yes. We design and ship production-grade AI solutions including customer support agents, sales chatbots, document processing pipelines, retrieval-augmented generation (RAG) systems and workflow automations. Every AI project ships with human-in-the-loop guardrails, evaluation metrics and cost monitoring.

Question 15

How do I get started with Banff Digital?

Accepted Answer

Book a free 30-minute strategy session on our contact page, email contact@banffdigital.ca, or call (289) 886-1700. A senior partner will personally review your brief, ask discovery questions and send a written proposal within 3 business days. There is no obligation.

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